Our Pledge of Confidentiality

You have a right to expect that information that you supply or detail of your treatment is held in confidence. At your initial appointment a detailed medical history will be taken (this is both a professional and legal requirement). Only the persons involved in the provision of your care, that is your practitioner and other members of the healthcare team directly involved in your care will have access to your records and then only as far as it is necessary to fulfill their duties to you.

Very occasionally it may be necessary to share information with other health professionals, for example your General Practitioner. This will only be done when it is in your interest and in order to provide you with the appropriate level of care. However, you are entitled to request that the information you give and details of your treatments are not disclosed to another healthcare professional without your prior consent.

If it is necessary to disclose information because you are being referred to another healthcare professional, this will only occur with your prior consent.

Clinical Audit
Information on your records may also be used for the purposes of clinical audit. Clinical audit is essential to the provision of good care and involves reviewing the care that you have received so as to ensure that future care is safe and to the standard which you could reasonably expect.
There is no risk of information about you being made public as a result of clinical audit as all data is anonymous. However, you have a right to object to your records being used in a clinical audit. If you wish to object please inform a member of staff so that measures can be put in place to stop your records being used for audit purposes.

Request for Information
In the unlikely event that a request is received from a third party for information held on our records about you, details will not be disclosed unless you give the practice prior consent.

You May See Your Notes
If you wish to see your clinical notes at any stage so that you may see what information is recorded you may do so, the staff will be only too pleased to show you your notes. There will however be an administrative fee if you want a copy.

If You Need to Complain
If you feel that there has been a breach of your confidentiality, you may raise the matter in the first instance with the practitioner, or the Director of Premier Clinic Ltd. However, if you do not feel able to do so, or your complaint is against a member of the healthcare team, then you may complain to The Health Care Professions Council (www.hpc-org.uk).